Terms and Conditions
Quotations are valid for four weeks, if after this period you wish to proceed with the proposed works we reserve the right to amend the original quotation.
When you accept our quotation you have fourteen days to cancel the contract if you change your mind.
Cancellation must be in writing or via and received by us within fourteen days from acceptance date.
Some tree works require consent from the local planning authority. If this applies to you, we will undertake this on your behalf free of charge as part of the contract of acceptance. If you decide to cancel the contract with us after we have submitted an application, we reserve the right to charge an administration fee of £80-00 ex vat in order to cover our costs. Please note this fee will apply even if you cancel within the fourteen day period.
We try hard to give you as much information as possible in the initial site visit. We then follow this up with a written quote which will clarify the main issues and give you a fixed price for the work itemised. Beyond this we have terms and conditions to ensure there is as little uncertainty possible. Here they are:
We will try our best to carry out all the agreed items on the ‘work proposed’ section of the quote. When we arrive at site we’ve come prepared to do the work set out on the quote – if you wish to amend this please do let us know before the day of the work, by email or telephone. We try to accommodate but this is sometimes not possible on the day of the job if we have not been informed before.
If you do ask for extra work while we’re on site, please don’t be offended if we charge for additional works on the day. We charge per job, not for the time spent. We won’t rush the job or cut corners and you’re welcome to make further requests but please bear in mind we have come to fulfil the works on the quote to the best of our ability and not complete ‘a days work’ unless otherwise specified. If the additional works are significant or we can’t complete them on the day we will give you a written quotation and arrange a suitable date to come back.
We’d like you to meet the guys before they start and also sign off that you’re happy with the work at the end.
Sometimes this is not possible but it’s in our interests, as well yours, to be clear from the start to the completion of each job.
Sometimes things go wrong. If you are not happy with the service or work you receive we want to know as soon as possible. Tell the guys on the job, call Charles or myself, let us know so we can address the issue. We want your feedback, when we’re great and not so great, to make us a better company. If you are still not satisfied, please email us with full details of your complaint. We will investigate this and give you a written response within 72 hours.
Cables and wires can be quite a hazard with our work. Please do try to inform us where underground services are before we commence stump grinding. Internet wires are very hard to spot and t.v aerials on the exterior of buildings can be hidden when we carry out works to vines and creeper. We try our best to not damage any wires but on occasion this can happen. If it does occur and we’ve not been informed then we reserve the right to make a judgment on the day as to how to compensate or not.
If you have to cancel please try and give us at least a day’s notice where possible. If you do cancel with less than 24 hours notice we may charge a percentage of the amount on the quotation to cover costs. Sometimes we may have to cancel a job due to staff absence on occasions (it is a physical job), weather conditions or other reasons outside our control. If we do have to cancel we will give you as much notice as possible and we will try and fit you in as quickly as possible at a time to suit you.
Jane will send an invoice for the works usually within 3 days but sometimes up to 7 days after, and we ask for payment in full within seven days of the invoice date. Payment by bank transfer is best for us and safest for you. All the details you need are on the invoice. If for any reason you can’t pay within the timescales please do call. We can talk about how best to solve it.
In the unlikely event that an invoice remains unpaid without our agreement we do reserve the right to pursue this in whatever way we feel is appropriate; we understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.
That’s the serious stuff out the way, our priority is to provide a great service in a professional manner so call or email us and see what you think.