Tree Services
Reasons to be cheerful
We have many years of experience dealing with residential clients and businesses of all sizes. We try hard to look at clients’ enquiries through their perspectives and keep their needs in mind.
We’re a friendly business, and often develop a great rapport with our clients. All our employees have a passion for their work and people.
We provide clear quotes and advice, our prices are transparent and we will honour our quotes for 4 weeks. There will be no additional costs provided the job has not changed from the time of the quote.
We’re now almost entirely paperless and also about 95% green with regards to our recycling. Our woodchip is used by Ealing allotment holders and our logs are collected by members of the local community from our depot in Acton
What our clients say:
Coverage areas
We take safety and security very seriously. Our machines and kits are rigorously tested and maintained. Additionally, all our staff wear Personal Protective Equipment and a company uniform while working on site.
We do hundreds of jobs each year varying in size and complexity. We work very hard to ensure that projects run smoothly and are completed to high standards. Sometimes things can go wrong, and if they do, we deal with them promptly and with utmost care. We hold regular ‘toolbox’ talks to discuss issues and best practice. You can hold us accountable for the advice we give and the work we do.
Tree work can be a noisy, messy and disruptive task but with mindful methods, training and assessment we try to keep the negatives to a minimum. In fact we encourage clients to communicate with teams before, during and after the work. We’re proud of the way we work and as long as it’s safe to do so, we’ll explain what’s going on as best we can. You can even pull up a chair and watch (from a distance).
We take safety and security very seriously. Our machines and kits are rigorously tested and maintained. Additionally, all our staff wear Personal Protective Equipment and a company uniform while working on site.
How do we work?
You can contact us by phone, email or just come over for a chat while we’re out and about (if it’s safe to do so).
We respond to phone and email enquires within the working day (8:30-5pm) and we can usually arrange an appointment within 2 days.
Once we’ve made a site visit and discussed your job we try to send a quote by email 24 hours after the meeting.
We’ll be clear about what is achievable and what’s not and also how long you can expect to wait until the work is complete.
Both Tom and Rob can quote any work, so you know exactly who you are dealing with, see our photos’ gallery for our previous works.
Our teams are directly employed by us, we train them, task them and most importantly monitor them. On any given job, Tom and Rob will know exactly who is attending, what skills and approach is required and who is accountable, also who has achieved a good performance or on rare occasions needs to improve their performance.
We are all trained to above and beyond the industry standards, our adherence to the Arboricultural Associations approved contractors scheme is testament to our desire to be at the forefront of best industry practice.
Tom – Owner
Owner and part time estimator, Tom has been involved in tree work for over 20 years and brings a wealth of experience and knowledge. As the business has developed Tom’s role has changed to focus on the direction and strategy of the business and to ensure we, as a company, are achieving and maintaining the highest standards.
In his spare time, he enjoys going to the Gym, piano playing and walking the dog.
Rob – Director of Operations
Rob has been with the company for over 3 years, his commitment, values and calm approach has been a major catalyst in the company’s development. Rob focuses on planning, strategy and performance and continues to meet with clients to ensure he is connected to our customers.
In his spare time Rob undertakes gruelling cross country cycle events and attends Cross Fit. He still pulls on the tree climbing harness on occasion to showcase his excellent arborist abilities – skills he honed climbing for many years in the UK and Sweden.
Gareth – Assistant operations manager
Joining the company in 2020, Gareth’s main role is to book and diarise all of our accepted jobs, liaise with clients to agree times, access and parking arrangements and to ensure the teams are well supported and efficient. Gareth also directs and coordinates all jobs with the onsite teams to ensure the day runs as smoothly as possible. So…..when you accept our competitively priced quote you will be contacted by Gareth, in his lovely Welsh tone, to find a suitable time and date.
In his spare time Gareth enjoys attending music gigs, gaming and football.
Jane – Account manager and Administrator
Jane is our longest serving member of staff – she joined us in 2012!!! Jane is the first point of contact for anyone calling or emailing the business and does a fantastic job coordinating and scheduling the quotes – providing excellent customer care in a super friendly manner. She also manages the logistics for several of our larger cooperate client’s as well as being responsible for credit control.
Jane now works remotely from her home in Sussex where she enjoys the countryside, family time and the short hop to the South coast.
Lorna – HR manager and Administrator
Since Lorna joined the company in 2021, she ensures we are not only compliant with our health and safety policies but we also go above and beyond to ensure safety is paramount. Human resources are Lorna’s main focus and she has been key to setting up our current HR software system to ensure this is as smooth as possible. Lorna also manages all of the company’s planning applications to local authorities so you can be confident any works to protected trees are agreed by Councils.
Lorna enjoys walking her beloved dog – Baloo and is now a qualified dog groomer too!
Our onsite teams
When it’s time to carry out your job you’ll meet our fantastic onsite teams. Many of our employees have been with for many years so you can be sure you’re in safe, responsible and careful hands. A team usually consists of 3 members – a team leader / lead climber, a second climber and a groundsperson or driver. As a minimum, all our onsite employees are trained in:
- First aid
- Site safety (An induction upon joining and a 6 month probationary period where we can work with employees to ensure they are successful in achieving their personal targets )
- Chainsaw, wood chipper and stump grinder certification ((NPTC’s – National Proficiency Test Council https://www.nptc.org.uk) and Lantra – https://www.lantra.co.uk
- Working at height (NPTC’s and HSE guidance- https://www.hse.gov.uk/toolbox/height.htm)
- Receive regular refresher training and attend monthly tool box talks where everyone can discuss performance and development.
All our team members are fully trained, approved, and certified with either Lantra approved and NPTC certified.
