Sales Administration Manager

Responsibilities

Key Responsibilities include:

• Initiate client communication, receive and book in quotes
• Verify quotes, including customers’ personal information and payment details
• Effectively schedule the day of estimators
• Proofread and send quotes
• Follow up on sent quotes and track quote conversions
• Schedule work
• Track job completion
• Issue sales invoices and process invoice payments
• Contact customers by phone or email to answer queries and complaints
• Follow up with clients to receive payment for completed works
• Maintain and update sales and customer records using CRM
• Manage TBTS resources in an effective manner, contributing to the financial
  efficiencies of the company
• Ensure all information relating to TBTS and its clients is managed confidentially
  and in line with relevant information governance legal requirements and ensures
  information and data is dealt with legally, securely, efficiently and effectively
• Any other roles and responsibilities as required by TBTS commensurate with the
  role

What we are looking for

Knowledge and Skills:

• Computer skills (e.g. email, document management, CRM
• Exceptional interpersonal and customer service skills
• Effective communications skills – verbal and written
• Exceptional attention to detail and accuracy
• Proficiency with word processing and spreadsheets

Behaviours

• Relentless focus on client satisfaction and delivery of high services every time
• Demonstrate calmness and ability to problem solve in challenging situations
• Work in a collaborative way to deliver efficient and effective running of TBTS
• Highly self-motivated and committed to continuous development for themselves and others
• Resilient
• Flexible to implementing new ideas and changes

Qualifications

Previous experience in sales administration, or a similar role that includes:

• Credit Control
• Customer Services
• Sales

Benefits

• Working from home
• Sick Pay
• Company social events